Privacy Policy Details

At Goldenmina we explain how user information is collected, used and kept secure across our casino, sportsbook and account services. This Privacy Policy describes the categories of data we handle when you register, deposit, play or contact support, and the rights you have over your information. It covers data collected on the website and mobile apps, basic retention and sharing practices, cookies and tracking, and the steps available to correct or remove your personal data. Read this policy before creating an account or making payments.

Types of data we collect

We collect data needed to provide account services, process payments and maintain platform security. Data falls into three main groups: personal, technical and transactional. Collection depends on your use of the site and the legal requirements that apply.

Personal data

Includes name, date of birth, contact details, postal address, identity documents for verification, and payment details. Payment data may cover card numbers, bank account identifiers, crypto wallet addresses or third-party payment references when provided during deposits and withdrawals.

Technical data

Includes IP address, device and browser information, operating system, cookies, geolocation where enabled and log data generated during site use. This data helps with fraud prevention, troubleshooting and security monitoring.

Transactional data

Records of bets, game rounds, deposits, withdrawals, account balance changes and timestamps. Transactional records are retained for accounting, dispute resolution, compliance and responsible gambling monitoring.

How information is used

We use data to operate accounts, authenticate users, process payments and manage gameplay. Data supports KYC and anti‑money laundering checks, fraud detection, dispute handling and regulatory reporting where required. With consent, we may use contact details for account notifications and optional marketing; marketing messages can be managed in account settings or unsubscribed from at any time.

Data protection and security practices

We apply transport encryption such as SSL/TLS and access controls to protect data in transit and at rest. Access to personal data is restricted to authorised personnel and approved processors. Retention periods are set to meet legal and operational needs; personal data no longer required is deleted or anonymised in line with those schedules.

Cookies and tracking technologies

Cookies and similar technologies are used for session management, analytics, functionality and optional advertising. You can control cookie preferences through the cookie banner and browser settings. Disabling certain cookies may affect site functionality and personalised features.

User rights regarding their data

Users have the right to request access to their personal data, correct inaccurate information, request deletion where permitted, and request restriction of processing. Data portability requests and objections to certain processing are handled per applicable law. Requests can be submitted via the account area or the site contact form and will be processed within the statutory timeframes.

Data sharing and third parties

We share data with payment processors, game providers, analytics and fraud prevention services, regulatory authorities when required, and other service providers under data processing agreements. Sharing is limited to what is necessary for the service, and third parties are required to protect the data in accordance with applicable rules.

Updates to this privacy policy

Policy updates are posted on the site with the effective date. Significant changes may be communicated through account notifications or site messages. Continued use of the service after an update constitutes acceptance of the revised policy where permitted by law.