Safe Gambling

At Goldenmina Responsible Gambling is a core priority. We aim to provide clear tools and practical measures that help customers play safely and stay in control. Our approach combines easy-to-use account controls, prompt support channels and clear guidance on recognising risky behaviour. We encourage setting limits, taking breaks and seeking help when needed. If you or someone close to you needs assistance, we offer direct routes to professional support and straightforward self-exclusion options to pause or close an account.

Responsible Gambling Principles

Protecting customers is central to our service. We promote informed play, fair access to tools, and clear terms for account activity. Respect for player wellbeing guides our communications and account features.

Player Protection Tools

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in your account. Loss limits can be applied separately to reduce spending. Limits take effect immediately and can be reduced at any time.

Time Limits and Session Reminders

Activate session reminders to limit continuous play. Choose automatic time-outs that log you out after a set period. These tools are accessible in account settings.

Self-Exclusion Options

Self-exclusion is available for short or extended periods. Choose a cooling-off period from 24 hours up to permanent closure. During self-exclusion, marketing contact is stopped and access to play is blocked.

Recognising Signs of Problematic Behaviour

Watch for signs such as chasing losses, spending more than planned, hiding activity from others, or neglecting daily responsibilities. Sudden changes in mood after play or repeated attempts to recover losses are also red flags.

Guidance for Staying in Control

Set realistic budgets and stick to them. Use limits and reminders, avoid borrowing to fund play, and treat gambling as entertainment rather than income. Take regular breaks and review account statements to monitor activity.

Access to Professional Help and Support Organisations

If gambling causes distress, seek professional help. Contact recognised helplines and support groups for confidential advice. We provide links and contact details in the Help section to local and international organisations for further assistance.

Contacting Support

Reach out to our support team if you need help using protection tools or want to discuss account controls. Support can explain how to apply limits, start self-exclusion or access referral services. Confidentiality and respect for privacy are maintained.