General Terms and Conditions
Welcome to Goldenmina. This Terms and Conditions page sets out the rules that govern access to and use of our casino and betting services, and describes the contractual relationship between us and account holders. Read these terms carefully before registering, depositing or playing. By creating an account you agree to comply with the Terms and Conditions, any applicable bonus rules and our Responsible Gambling policies. If you do not accept the terms, do not use the site or services.
Account responsibilities
Account holders are responsible for maintaining secure login details and for all activity that occurs under their account. Keep your password private and update it if you suspect unauthorised access. Notify support immediately of any suspected breach. We may suspend access for security checks or suspected fraud.
Registration and verification
Provide accurate personal details when registering. Verification may be required before deposits, play or withdrawals - you must supply requested ID and address documents. One account per person; multiple accounts may be restricted or closed.
Eligibility requirements
Users must meet minimum age and jurisdictional requirements to use our services. Availability of games and features depends on local rules. By registering you confirm you are legally permitted to gamble in your place of residence and that your use of the service complies with local law.
Acceptable use of the service
Use the platform lawfully and without disrupting services. Prohibited actions include account sharing, fraud, use of automated bots, money laundering, and attempts to manipulate game outcomes. Misuse may result in suspension, forfeiture of funds and account closure.
Bonus and promotion rules - general principles
Promotions, free spins and bonuses are governed by specific bonus terms. General rules apply - bonuses are for eligible accounts only, may be limited to one per person, and carry wagering requirements, expiry dates and game contribution rules. Abuse of promotions may result in bonus cancellation and withheld withdrawals.
Deposits and withdrawals
Deposit and withdrawal options vary by market. AUD and other currencies may be supported where available. Withdrawals require verification and may be subject to processing times, minimums, maximums and checks to comply with AML rules. We may request further information before processing a withdrawal.
Dispute handling
Contact customer support to resolve account or transaction disputes. We aim to respond and investigate issues within a reasonable time. If a dispute cannot be resolved through support, escalation procedures set out in these Terms may apply and the decision will be made in accordance with applicable law and the Terms and Conditions.
Updates to the terms
We may update these Terms from time to time. Changes will be effective as published on the site. Continued access or use of the service after publication constitutes acceptance of the revised Terms. Check your account notifications and the site for the latest version.